Pubblicato daProfili Srl
Titolo

SERVICE & PARTS MANAGER

LocalitàModena (MO) - Emilia-Romagna
AreaCustomer Service, Manutenzione e Assistenza tecnica
SettoreMacchine, apparecchi meccanici e servizi connessi
Data09/07/2018

Profili Tecnici è la divisione di Profili dedicata esclusivamente alla ricerca e selezione di professionisti in ambito tecnico.

Our customer is an important manufacturer in the metal and mechanical industry who has appointed us to identify the new:

SERVICE & PARTS MANAGER

MODENA

The Position reports to the Company Managing Director and will have the main responsibility of managing and coordinating all the Technicians service activities and processes driven by customer.                                                                                                                                               

He/She is also responsible for the results and objectives achievement of Parts activity in terms of daily management of parts sales, pricing, marketing and profitability. Service & Parts Manager will assist Service growth strategies and have accountability for the financial performance of the service.

The main responsibilities are:

  • Managing day to day operations of Aftermarket department;
  • Leading the development and implementation of strategies to profitably grow the Service and AfterMarket business to meet growth and business objectives;
  • Training, developing and directing the team to provide superior Customer Service and in order to achieve high performance;
  • Monitoring Service performance;
  • Ensuring implementation of performance standards to meet Service goals of company;
  • Addressing company service failures and customer performance concerns;
  • Providing feedback to Manufacturing, Finance, Sales, Quality and other Functions to ensure all customers have accurate and timely information;
  • Acting as a resource in resolving customer issues brought to the company by utilizing excellent Company knowledge and strong skills in negotiating and selling;
  • Assisting in troubleshooting orders that require special handling;
  • Providing feedback to the company regarding quality of customer interface;
  • Actively considering organizational needs and issues when planning, implementing or assigning resources to customer service issues.

Requirements:

  • A Technical Degree in related field or appropriate combination of education and experience.
  • 8-10 years of progressive, professional experience in After Market/Service Area;
  • Appreciated past work experiences spent within Agricultural /Hearthmoving Machineries Manufacturers, Forklift or even within their Dealers Organization.
  • Fluent English (spoken and written) essential;
  • Strong customer service and management background essential;
  • Has latitude to take independent actions and make decisions to resolve complex problems and accomplish objectives;
  • Supervisory role played at a similar level of responsibility with primary emphasis on managing human and physical resources and performing related duties;
  • Interacts internally and with external groups, including customers, on matters that involve negotiating, influencing decisions and obtaining approvals;
  • Must be able to manage customer expectations and possess excellent organizational skills with the flexibility to readily adapt to change within a complex environment;
  • Requires excellent problem solving abilities;
  • Ability to motivate staff and promote the importance of accuracy;
  • Ability to develop and lead direct reports in accordance with the organization’s policies and applicable laws;Ability to respond to common inquires or complaints from all levels – internally and externally
  • Available to travel up to 40% of time.