Pubblicato daProfili Srl


LocalitàModena (MO) - Emilia-Romagna
AreaCustomer Service, Manutenzione e Assistenza tecnica
SettoreMacchine, apparecchi meccanici e servizi connessi

Profili Tecnici è la divisione di Profili dedicata esclusivamente alla ricerca e selezione di professionisti in ambito tecnico.

Our customer is an important manufacturer in the metal and mechanical industry who has appointed us to identify the new:



The Position reports to the Company Managing Director and will have the main responsibility of managing and coordinating all the Technicians service activities and processes driven by customer.                                                                                                                                               

He/She is also responsible for the results and objectives achievement of Parts activity in terms of daily management of parts sales, pricing, marketing and profitability. Service & Parts Manager will assist Service growth strategies and have accountability for the financial performance of the service.

The main responsibilities are:

  • Managing day to day operations of Aftermarket department;
  • Leading the development and implementation of strategies to profitably grow the Service and AfterMarket business to meet growth and business objectives;
  • Training, developing and directing the team to provide superior Customer Service and in order to achieve high performance;
  • Monitoring Service performance;
  • Ensuring implementation of performance standards to meet Service goals of company;
  • Addressing company service failures and customer performance concerns;
  • Providing feedback to Manufacturing, Finance, Sales, Quality and other Functions to ensure all customers have accurate and timely information;
  • Acting as a resource in resolving customer issues brought to the company by utilizing excellent Company knowledge and strong skills in negotiating and selling;
  • Assisting in troubleshooting orders that require special handling;
  • Providing feedback to the company regarding quality of customer interface;
  • Actively considering organizational needs and issues when planning, implementing or assigning resources to customer service issues.


  • A Technical Degree in related field or appropriate combination of education and experience.
  • 8-10 years of progressive, professional experience in After Market/Service Area;
  • Appreciated past work experiences spent within Agricultural /Hearthmoving Machineries Manufacturers, Forklift or even within their Dealers Organization.
  • Fluent English (spoken and written) essential;
  • Strong customer service and management background essential;
  • Has latitude to take independent actions and make decisions to resolve complex problems and accomplish objectives;
  • Supervisory role played at a similar level of responsibility with primary emphasis on managing human and physical resources and performing related duties;
  • Interacts internally and with external groups, including customers, on matters that involve negotiating, influencing decisions and obtaining approvals;
  • Must be able to manage customer expectations and possess excellent organizational skills with the flexibility to readily adapt to change within a complex environment;
  • Requires excellent problem solving abilities;
  • Ability to motivate staff and promote the importance of accuracy;
  • Ability to develop and lead direct reports in accordance with the organization’s policies and applicable laws;Ability to respond to common inquires or complaints from all levels – internally and externally
  • Available to travel up to 40% of time.